The Solicitors Regulation Authority, The Legal Ombudsman and complaints procedure
Solicitors Regulation Authority
We are authorised and regulated by the Solicitors Regulation Authority (SRA) under firm number 617883.
The SRA can help you if you are concerned about our conduct or wish to raise a concern about the service being provided.
The Legal Ombudsman
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman can be contacted at
PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333 (between 8:30am and 5:30pm)
VMA Solicitors are confident we will provide clients with an efficient and effective professional service. However, if clients have any queries or concerns about the service they are receiving or wish to discuss how the service being provided to them might be improved, our Complaints Handling Procedure is available here and explains how VMA Solicitors will deal with any such queries or concerns you may have.